GCX-WFM PRACTICE EXAM QUESTIONS, VERIFIED ANSWERS - PASS YOUR EXAMS FOR SURE!

GCX-WFM Practice Exam Questions, Verified Answers - Pass Your Exams For Sure!

GCX-WFM Practice Exam Questions, Verified Answers - Pass Your Exams For Sure!

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Tags: GCX-WFM Dumps Questions, GCX-WFM Mock Exam, Valid GCX-WFM Test Book, GCX-WFM Test Cram Pdf, Reliable GCX-WFM Braindumps Questions

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q15-Q20):

NEW QUESTION # 15
In Genesys Cloud, intraday monitoring is used primarily for:
Response:

  • A. Analyzing agent performance trends over weeks
  • B. Adjusting agent skill levels
  • C. Monitoring adherence and activity throughout the current day
  • D. Reviewing historical call metrics

Answer: C


NEW QUESTION # 16
What is the primary function of a work plan in Genesys Cloud?
Response:

  • A. To assign specific call tasks to agents
  • B. To manage call quality metrics
  • C. To define shifts and work patterns for agents
  • D. To monitor real-time adherence

Answer: C


NEW QUESTION # 17
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

  • A. Add a forecast modification
  • B. Adjust agent availability
  • C. Synchronize with adherence settings
  • D. Access the time-off requests page

Answer: D


NEW QUESTION # 18
In Genesys Cloud, time-off requests are automatically approved if they match the agent's availability.
Response:

  • A. True
  • B. False

Answer: B


NEW QUESTION # 19
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

  • A. Queue Group
  • B. Work Plan
  • C. Business Unit
  • D. Schedule Manager

Answer: B


NEW QUESTION # 20
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